This article was written By Catherine Cheney

“Chilufya Adondo, a counselor at Childline Zambia, used to take notes from incoming calls on paper. The telephone counseling and guidance service takes calls from children on issues ranging from violence against children to HIV/AIDS to unintended pregnancies. When the requests for help would pile up, so would her notes. It was not until she got a break in her day that she would log the details into the organization’s system.”

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