Tech Matters is proud to partner with Kék Vonal Gyermekkrízis Alapítvány, the foundation running the national child helpline in Hungary (operating the 116 111 standard European child helpline number) to help support Ukrainian refugees seeking shelter in Hungary. With support from CHI and UNICEF, Kék Vonal has been able to staff the helpline with Ukrainian and Russian speaking trained counselor to provide psychological support. Simultaneously, our team at Tech Matters worked to set up a customized version of Aselo in Hungarian that those dedicated Kék Vonal counselors can use to manage inbound calls and chats from Ukrainian- and Russian-speaking children.
Image: Screenshot of counselor’s Aselo interface in Hungarian with an active conversation in Cyrillic
We were able to acquire and test dedicated Hungarian toll-free numbers, thanks to our partners at Twilio.org, that route directly to Kék Vonal counselors logged into Aselo. When calling +36 80 984 590, users will be prompted with messages in Ukrainian letting them know if there are counselors available on the line. It will also be possible for calls made to the existing 116 111 line in Hungary to be re-routed to the dedicated Ukrainian service line. For our chat solution, we translated our standard chat widget and engagement chatbot into both Ukrainian and Russian.
As part of this collaboration, we also prioritized key feature development requested by the team at Kék Vonal, such as adding the ability for the child using our webchat widget to end their chat conversation with a counselor.
Image: Aselo webchat widget in English and Ukrainian
With the support of CHI, UNICEF ECARO, Terre des Hommes, and Børns Vilkår, Tech Matters is continuing to work with other helpline partners across Europe to explore how Aselo can help support counselors responding to the Ukraine crisis. It is our hope that with these collaborations, our team can continue to build and deliver effective software that supports and strengthens the incredible work and dedication put forth by our nonprofit partners and their counselling staff in response to this global humanitarian crisis.