Aselo: Helping the World’s Children
We are helping the global child helpline movement triple the numbers of children they help each year, without significantly growing their costs. By building Aselo, a modern, open source contact center platform in partnership with Child Helpline International, which represents 169 child helplines in 139 countries, we expect to serve more than 100 million children each year.
Social Problem Addressed
Child helplines are often the first place called when a child is in crisis. Young people need the right help quickly. Right now, the technology they use is not current and almost every helpline has “rolled their own” technology solution. Because very few helplines support social media communications platforms, there is a huge and widening gap of millions of children and youth who still struggle to make contact with child helpline services.
Here's What We're Doing
We are currently building a modern contact center platform that unifies the communications work of global child helplines, based on Twilio Flex technology. Aselo will allow children and youth to reach out to helplines using their preferred communications channel rather than just traditional toll-free helpline numbers. Children will have far more access points to reach the help they need including voice, webchat, SMS, WhatsApp, Facebook Messenger, and email. We have ten national child helplines testing new prototype software releases, with a goal of having a child-ready platform deployed in early 2021 in South Africa and Zambia.
Partners and Supporters
Child Helpline International, the End Violence Fund, Twilio.org, Facebook, the One Family Foundation, the Jenesis Group and Schmidt Futures.
Related Blog Posts
The End Violence Fund announced that Tech Matters is one of 14 organizations awarded global funding
The End Violence Fund is awarding $750,000 to support the development of Aselo, Tech Matters’ open source contact center platform
Our latest releases include multiple aspects of what we consider good product and software development practice: listening to customers, making use of available tools, and avoiding future retrofits