AseloTM: Helping the World’s Children
We are helping the crisis response helpline movement triple the number of people they help each year, without significantly growing their costs. By building Aselo, a modern, open source contact center platform in partnership with Child Helpline International, which represents 167 child helplines in 140 countries, we expect child helplines will be able to serve more than 100 million children each year. And, we’re already expanding into adjacent crisis response areas, such as internet hotlines for online abuse and gender-based violence helplines.
Social Problem Addressed
Here's What We're Doing
To address the challenges, Tech Matters has built Aselo, a modern, open source contact center platform that unifies the communications work of crisis response helplines, based on Twilio’s Flex technology. Aselo allows callers and texters to reach out to helplines using their preferred communications channel rather than just traditional toll-free helpline numbers. People, and especially children, will have far more access points to reach the help they need including voice, webchat, SMS, WhatsApp, Twitter, and Facebook Messenger. Counselors will benefit from an integrated system and tools designed to increase efficiencies and eliminate duplicate data entry. Ten national child helplines participated in co-development of the Aselo platform, which means we built in the features helplines need most, such as user management, security (including multi-factor authentication), databases (including case management), and reporting and dashboard services. Aselo is now in active use by helplines in South Africa, Zambia, Ethiopia, Malawi, and Brazil. We are already working with other helplines in Asia, Europe, Latin America, Africa, and North America to customize Aselo for their use.
Find out more about our services
If you are operating a crisis response helpline and would like to understand how the Aselo platform can help you serve the people you support better, please reach out for a live demonstration of our product to see it in action and find out about the services we offer to helplines. The Aselo.org website has more information, including a six-minute demonstration video showing the highlights of Aselo.
Partners and Supporters
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ChildLine Zambia became the first helpline to adopt Aselo at their operations center in February 2021. Counselors now use Aselo to manage cases reported via phone calls to the 116 toll-free number and provide counseling services via WhatsApp, Facebook, and Webchat.