AseloTM: Helping the World’s Children

We are helping the global child helpline movement triple the numbers of children they help each year, without significantly growing their costs. By building Aselo, a modern, open source contact center platform in partnership with Child Helpline International, which represents 169 child helplines in 139 countries, we expect child helplines will be able to serve more than 100 million children each year.

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Social Problem Addressed

Child helplines are often the first place called when a child is in crisis. Young people need the right help quickly. Right now, almost every helpline has “rolled their own” technology solutions. Because very few helplines support social media communications platforms, there is a huge and widening gap of millions of children and youth who still struggle to make contact with child helpline services.

Here's What We're Doing

To address the challenges, Tech Matters has built a modern, open source contact center platform that unifies the communications work of global child helplines, based on Twilio Flex technology. Aselo allows children and youth to reach out to helplines using their preferred communications channel rather than just traditional toll-free helpline numbers. Children will have far more access points to reach the help they need including voice, webchat, SMS, WhatsApp, and Facebook Messenger. Counselors will benefit from an integrated system and tools designed to increase efficiencies and eliminate duplicate data entry. Ten national child helplines participated in co-development of the Aselo platform by beta-testing prototype software releases. Aselo is being deployed by child helplines globally, starting in South Africa and Zambia. Learn more at Aselo.org.

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Partners and Supporters

Child Helpline International, the End Violence Fund, Twilio.org, Facebook, Okta for Good Fund, a fund of Tides Foundation, the One Family Foundation, the Jenesis Group and Schmidt Futures

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