AseloTM: Helping the World’s Children
We are helping the global child helpline movement triple the numbers of children they help each year, without significantly growing their costs. By building Aselo, a modern, open source contact center platform in partnership with Child Helpline International, which represents 169 child helplines in 139 countries, we expect child helplines will be able to serve more than 100 million children each year.
Social Problem Addressed
Here's What We're Doing
To address the challenges, Tech Matters has built a modern, open source contact center platform that unifies the communications work of global child helplines, based on Twilio Flex technology. Aselo allows children and youth to reach out to helplines using their preferred communications channel rather than just traditional toll-free helpline numbers. Children will have far more access points to reach the help they need including voice, webchat, SMS, WhatsApp, and Facebook Messenger. Counselors will benefit from an integrated system and tools designed to increase efficiencies and eliminate duplicate data entry. Ten national child helplines participated in co-development of the Aselo platform by beta-testing prototype software releases. Aselo is being deployed by child helplines globally, starting in South Africa and Zambia. Learn more at Aselo.org.
Partners and Supporters
Child Helpline International, the End Violence Fund, Twilio.org, Facebook, the One Family Foundation, the Jenesis Group and Schmidt Futures.
Related Blog Posts
ChildLine Zambia became the first helpline to adopt Aselo at their operations center in February 2021. Counselors now use Aselo to manage cases reported via phone calls to the 116 toll-free number and provide counseling services via WhatsApp, Facebook, and Webchat.
Tech Matters is delighted to announce that it has joined the WePROTECT Global Alliance, a global coalition committed to ending online child sexual abuse and exploitation.
Chilufya Adondo, a counselor at Childline Zambia, used to take notes from incoming calls on paper. The telephone counseling and guidance service takes calls from children on issues ranging from violence against children to HIV/AIDS to unintended pregnancies.