Aselo: Helping the World’s Children
We are helping the global child helpline movement triple the numbers of children they help each year, without significantly growing their costs. By building Aselo, a modern, open source contact center platform in partnership with Child Helpline International, which represents 169 child helplines in 139 countries, we expect child helplines will be able to serve more than 100 million children each year.
Social Problem Addressed
Here's What We're Doing
To address the challenges, Tech Matters has built a modern, open source contact center platform that unifies the communications work of global child helplines, based on Twilio Flex technology. Aselo allows children and youth to reach out to helplines using their preferred communications channel rather than just traditional toll-free helpline numbers. Children will have far more access points to reach the help they need including voice, webchat, SMS, WhatsApp, and Facebook Messenger. Counselors will benefit from an integrated system and tools designed to increase efficiencies and eliminate duplicate data entry. Ten national child helplines participated in co-development of the Aselo platform by beta-testing prototype software releases. Aselo is being deployed by child helplines globally, starting in South Africa and Zambia. Learn more at Aselo.org.
Partners and Supporters
Child Helpline International, the End Violence Fund, Twilio.org, Facebook, the One Family Foundation, the Jenesis Group and Schmidt Futures.
Related Blog Posts
Imagine if we could help communities understand what business as usual will mean for them in twenty years. What would happen if the status quo for a given community and existing economic and climate trends simply continue? And then imagine if we could help them think...
Tech Matters has an amazing new opening for a senior technology leader who wants to make an impact on climate change, adaptation and finance! Terraso is a well-funded new open source project delivering critical software tools to empower communities around the world to...
The End Violence Fund announced that Tech Matters is one of 14 organizations awarded global funding