ChildLine Zambia became the first helpline to adopt Aselo at their operations center in February 2021. Counselors now use Aselo to manage cases reported via phone calls to the 116 toll-free number and provide counseling services via WhatsApp, Facebook, and Webchat.
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Chilufya Adondo, a counselor at Childline Zambia, used to take notes from incoming calls on paper. The telephone counseling and guidance service takes calls from children on issues ranging from violence against children to HIV/AIDS to unintended pregnancies.
After over a year of collaboration with Child Helpline International (CHI) and child helplines in Zambia and South Africa, Tech Matters is officially launching its first social enterprise: Aselo.
Zambia and South Africa child helplines are first to integrate the Aselo platform, which enables children to connect with counselors through modern social media channels and text messaging, and gives helplines new tools to advance the field